FREQUENTLY ASKED QUESTIONS

Are there any limitations to the returns and exchange policy?

Yes, items purchased on sale or with discount codes are considered Final Sale Items and cannot be refunded, returned, or exchanged.

What should I do when I want to return/exchange an item?

For any merchandise return, please visit our Contact Us page. Enter the email address used for your order and follow the instructions. Our return and exchange staff will contact you to request proof of delivery and tracking number, which must be provided once the item(s) have been shipped back to A.STORE.

Can I cancel my order after payment has been processed?

No, cancellations are not allowed once your order has been placed.

If I change my mind about a product, can I get a refund?

Yes, we allow returns of selected products from online orders within 14 days of the purchase date. Refunds will be issued as store credit for the total value of the returned product only.

Customers are responsible for arranging and covering the shipping fees for returns. Proof of delivery and a tracking number must be provided once the item(s) have been shipped back to A.STORE.

Are there any items that A.STORE does not accept for returns or exchanges?

Yes, we do not accept returns or exchanges for accessories and socks.

If I bought the wrong shoe size, can I request an exchange?

Yes, you can request a size exchange for the same item, subject to stock availability. Please note that all additional charges incurred during a return (e.g., shipping costs, duties, and taxes) are the customer's responsibility, including any re-shipping fees.

Within how many days should I request a return/exchange?

Returns must be initiated within 14 days of the purchase date. Please remember that all additional charges incurred during a return (e.g., shipping costs, duties, and taxes) are the customer's responsibility, including any re-shipping fees.

If I received defective item(s), how should I proceed?

Please provide your order reference, a clear description of the defect, and pictures showing the defect and overall condition of the item(s). Kindly submit your request via our Contact Us page for any returns or exchanges.

What is the return or exchange process?

All returned items must be approved upon inspection by our team. They must be in unworn condition, with original tags, packaging, and any related accessories or instruction booklets included, along with a copy of the delivery note.

For footwear returns, the original shoe box must be included in good condition; otherwise, the return will be rejected upon receiving. A.STORE will not accept any returned merchandise without valid return authorization via our Contact Us page. We recommend using a delivery service with tracking. A.STORE reserves the right to charge a processing fee for violations of these Terms and Conditions, including items returned damaged or missing original tags or packaging.

A.STORE reserves the right not to process your return/exchange if items are outside the terms of our returns and exchange policy. Each product sold on our website has undergone quality checks by our inspection team before shipping.

How will return/exchange shipping be charged?

Customers are responsible for arranging and covering their own shipping fees for returns.